Treating Customers Fairly Our Commitment
- At the beginning of our first meeting, we will fully explain how we source our mortgages and how we will work with you.
- We will ensure that the advice you receive is only provided by qualified advisers.
- We will carry out a review of your circumstances before we make any recommendations about your mortgage and protection.
- We will review your monthly budget with you to make sure that any recommendations are affordable both now and in the future.
- We will discuss with you the need to have adequate provision for financial emergencies and ensure that you are aware of how you would cope.
- When we make a mortgage recommendation, we will ensure that we make recommendations to cover all of the identified mortgage related protection needs.
- We will not recommend any products or advise you to enter into any arrangements which are not appropriate for you.
- In the event that you require any products which Arc & Co are unable to provide, we will refer you to an appropriately qualified Adviser.
- Should you have cause to complain about any aspect of our service, we will deal with you fairly and consistently and within agreed timescales.
Treating Customers Fairly is at the heart of our business and our culture
Arc & Co. Financial Services Limited is an appointed representative of Openwork Limited, which is authorised and regulated by the
Financial Services Authority. The information on this website is for the use of residents of the United Kingdom only. No representations
are made as to whether the information is applicable or available in any other country which may have access to it.